Information for visitors to our website and social media channels

Information for visitors to our website and social media channels

Thank you for visiting our LEWIS sites on the internet – including teamlewis.com, pistonagency.com, lewispurestone.com, their local language versions (including, for example, teamlewis.cn, teamlewis.nl), as well as our social media pages (including our LinkedIn, Twitter, Facebook pages).

This page sets out what data we collect about you, as summarised in this page. You can also view additional information about our data security and ways to contact or make complaints in our Privacy Centre.

The information we collect

We may collect and process the following data about you:

• Personally identifiable information – information that personally identifies one individual from another or enables you to be individually contacted (for example, names, e-mail addresses and other contact information).
• Aggregate user and tracking information – Details of your visits to our site including, but not limited to, IP address, location data, weblogs and other communication data. This information gives us insights on how visitors use our websites, what content is popular, what services we can increase provisions over.

This information about you is collected from a number of different places including:

• Information that you provide by filling in forms on our site
• You may contact us through the various means provided on the site and we may keep a record of that correspondence
• You may complete surveys or other interactive elements of the site.

The careers section of our website is dealt with in a separate privacy notice.

Whilst we will endeavour to update information about you when we discover changes, you are responsible for making sure you give us accurate and up to date information.

Information about Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use include “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Some of the cookies are placed by third party providers – for example, Google, LinkedIn and Facebook. Please note that we have no control over these third parties (including, for example, advertising networks and providers of external services like web traffic analysis services). These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How we’ll use your information

We’ll only use your information where we’re allowed to by law. For example, carrying out an agreement or contract we have with you, fulfilling a legal obligation, where we have a legitimate business interest or where you agree to it. We’ll use your information for various purposes. The main purposes are as follows.

We store the information you provide in a secure database in order to provide you with the information, products, and/or services you request and may be used to provide you with information about our services, invitations to events, thought leadership and opinion pieces and other similar materials which we believe may be of interest to you. The information you provide us will be shared with our employees and external suppliers to the extent necessary to administrate our systems and/or accommodate your requests.

In addition, we will use your information to:

• respond to your questions and fulfill your requests, such as sending you newsletters
• to present you a personalised experience on our website in order to easily find the information which you are interested in
• to send you marketing communications via email, phone, social media, mail or via any other means you provided, in compliance with applicable laws, that we believe may be interesting to you
• to send you useful information, for example, changes to our terms, conditions, and policies or new modifications on our site.

The aggregate user and tracking information will be used to improve the navigation, content, and design of the website and the goods and services we provide.

When personal information is transferred to outside service providers, it is done under a contract which requires the companies to use the shared information only for the limited purposes for which it is provided to them in providing services to LEWIS, and to agree to hold the information securely and confidentially in accordance with this privacy policy and applicable law.

Who we can share your information with

In order to provide the above described services, we may forward the personal information to other members of the LEWIS group of companies and external suppliers. We will endeavour to ensure those persons are bound to act strictly in compliance with this Privacy Policy and use your personal data exclusively for the above purposes.

Apart from the above, we do not share personal information with companies, organisations and individuals outside of LEWIS, unless one of the following circumstances applies:

• With your consent. We may share personal information with companies, organisations or individuals outside of LEWIS when we have your consent to do so.
• For external processing. We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
• For legal reasons. We may share personal information with companies, organizations or individuals outside of LEWIS if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • meet any applicable law, regulation, legal process or enforceable governmental request;
  • enforce a contract;
  • detect, prevent, or otherwise address fraud, security or technical issues;
  • protect against harm to the rights, property or safety of LEWIS, our users or the public as required or permitted by law.
  •  The information is stored for a time period and in a manner relevant to responding to your request unless you request that it be removed.  We may also store information for as long as it is necessary to comply with the applicable legal provisions or governmental requests, or to protect the rights and property of LEWIS.

How long we’ll keep your information

The information is stored for a time period and in a manner relevant to responding to your request unless you request that it be removed.  We may also store information for as long as it is necessary to comply with the applicable legal provisions or governmental requests, or to protect the rights and property of LEWIS.

Transferring your information overseas

Information provided by our clients may be transferred and stored in countries outside the European Economic Area, including some that may not have laws that provide the same level of protection for personal information. When we do this, we’ll ensure it has an appropriate level of protection, in compliance with the conditions for transfer set out in EU Data Privacy Law.

Changing or removing your information

You have the choice to change your contact preferences at any time, to update your contact information, or for us to stop contacting you. We will update your details if you submit these details to us. These requests should be addressed to the Data Protection Officer at dataprotection@teamlewis.com.

Back to LEWIS Privacy Centre